Question 1

Does Keep It Moving Charge Per Floor Or Per Flight Of Stairs?

Accepted Answer

Keep It Moving charges per flight of stairs, If you live on the first floor and there are two staircases to reach the property that would count as two flights of stairs.

Question 2

Do My Quotes Include VAT?

Accepted Answer

Yes, all quotes will include VAT and all other costs to do the job.

Question 3

Does Keep It Moving Pack The Items Into The Boxes Aswell?

Accepted Answer

Yes, we can provide a packing service, if required please add this into the brief description box on during the quote process on the website.

Question 4

Will I Need To Pay For Any Extras On The Day?

Accepted Answer

The only extra charge would be for extra time on the day, the extra time charges will be displayed clearly to all customers prior to confirming a booking.

Question 5

Can Keep It Moving Provide Packing Materials?

Accepted Answer

Yes, if you require packing boxes please add this information into the breif description box during the quote process on the website.

Question 6

When Does The Job Clock Start / Stop?

Accepted Answer

The job clock starts when the driver has parked and made contact with the person at the collection address and ends when the final item is inside the delivery address.

Question 7

How Should We Prepare For Move Day?

Accepted Answer

The best way to prepare is by having everything packed and ready to go for when your driver arrives, also label the boxes with room names so it helps the drivers speed when unloading the van.

Question 8

Can I Call You Directly?

Accepted Answer

Yes, You can call us by calling the number on the website.

Question 9

Can You Dismantle And Re-Asemble Items?

Accepted Answer

Yes, Keep It Moving has the tools required for dismantling and re-assembly.

Question 10

Do I Pay For Parking?

Accepted Answer

Yes, if your driver has to pay and display to park at a property the cost of parking will be requested from the customer, please check for any parking restrictions ahead of the bookings start time.

Question 11

Does Keep It Moving Have Availability

Accepted Answer

Yes, you will only see quotes on the webite for the times we have availabilty.

Question 12

Can We Make Extra Stops During The Journey?

Accepted Answer

Yes, but if the driver is asked to stop and collect more items and this was not agreed during the initial quote process the driver will request an additional fee for labour.

Question 13

How Soon Should I Report Damages?

Accepted Answer

When items are damaged all claims must be made within 24 hours of the bookings completion time.

Question 14

What Happens If There Is Damage To My items?

Accepted Answer

In the unfortunate event of damage to an item please respond to your original confirmation by emailing clear images of the damage.

Question 15

What Happens If My Driver Gets Sick?

Accepted Answer

In the unfortunate event that your driver falls sick, Keep It Moving will reallocate your booking to another member of our team so we can honour your booking.

Question 16

What Happens If I Have To Cancel My Booking?

Accepted Answer

In the event you need to cancel or postpone your booking please contact Keep It Moving urgently via the contact details either on the website or inside your text/email confirmations.

Question 17

Will I Get A Receipt After Payment?

Accepted Answer

Yes, if you require a receipt please request this from your driver at the end of your booking or by responding to your email confirmation.

Question 18

Can We Book A Return Journey?

Accepted Answer

Yes, if you need a return journey you can book this in advance by contacting us directly or by discussing directly with your driver on the day, best to book in advance when possible.

Question 19

What Happens If I Need To Change My Booking?

Accepted Answer

In the event you need to amend your booking please contact Keep It Moving using the contact details located inside your text/email confirmations.

Question 20

Do I Need To Do Anything After Booking?

Accepted Answer

No, once your booking is confirmed we will arrive at the collection address at the date/time specified on your text and email confirmations.

Question 21

What Happens After I Have Booked?

Accepted Answer

Once your booking is confirmed you will receive a text and email confirmation confirming your bookings details.

Question 22

Do You Carry Straps & Blankets On Your Van?

Accepted Answer

Yes we are fully equipped to undertake any Man and Van related task.

Question 23

What Happens If We Need Extra Time?

Accepted Answer

If you need more time on the day this is not a problem as Keep It Moving provide a Pay as You Go Service so will stay until the job is finished.

Question 24

Does My Quote Include The Cost To Enter The Congestion & ULEZ Zones?

Accepted Answer

Yes, your quote will include any costs to enter the Congestion and ULEZ zones.

Question 25

Are You Fully Insured?

Accepted Answer

Yes, Keep It Moving is fully insured to transport your items with goods in transit insurance up to the value of £10.000 and public liability insurance up to the value of £5.000.000

Question 26

Can Passengers Travel In The Van With The Driver?

Accepted Answer

Yes, passengers are welcome to travel with the driver but a face mask will be required.

Question 27

Can We Make Multiple Trips During The Booked Time?

Accepted Answer

Yes, but if the extra trips are not agreed within the original quote the extra trips would incur an extra charge for mileage and labour costs.

Question 28

Can We Rely On You To Be On Time?

Accepted Answer

If, your booking is time sensitive please add this information into the brief description box during the quote process so we can make the extra allowances needed to ensure a prompt arrival for you, in the event of any delay Keep It Moving will always contact you in advance and keep you updated with regular ETA's.

Question 29

Do I Need To Be There On The Day?

Accepted Answer

No, providing the driver has access to the items you do not need to be present.

FREQUENTLY ASKED QUESTIONS